Terms of Service

Beautonomi / we / us — the operator of the Platform. Platform — websites, apps, APIs, and related services. User — anyone with an account or who uses the Platform. Customer — a user who books or purchases through the Platform. Provider — a business or professional who lists and delivers services. Content — text, images, reviews, logos, and other material submitted to the Platform. Booking — a scheduled service or order facilitated through the Platform.

You must have legal capacity to contract in your jurisdiction and meet minimum age requirements (typically 18+, or higher where local law requires). Providers must have authority to bind their business and, where applicable, hold professional registrations or licences required for their services.

Beautonomi provides software and a venue for Customers and Providers to connect. We are not the employer of Providers, not a party to the underlying beauty or wellness service (except for payment collection or features expressly described at checkout), and not responsible for how Providers perform services. Providers are independent contractors or businesses. Any description of Beautonomi as "agent" applies only to payment or collection features explicitly stated in the product flow or a separate merchant agreement—not to the performance of treatments or retail goods.

Beautonomi may charge subscription fees, commissions, marketplace fees, payment processing fees, or other charges as disclosed when you register, upgrade a plan, or complete checkout. Fees may change with reasonable notice where required by law. Taxes may be added as shown at payment.

Payments are processed by third-party payment partners. You authorise us and those partners to charge, refund, or settle amounts shown at checkout. Where the Platform collects payment from a Customer on behalf of a Provider, settlement timing and deductions (including fees) follow the rules shown in the provider dashboard or payout documentation. Chargebacks, reversals, or fraud investigations may delay or withhold payouts. We may offset amounts you owe us against amounts payable to you.

Each party is responsible for determining and remitting taxes that apply to its own income, sales, or services. The Platform may display or collect taxes where required by law or as configured by Providers; tax estimates are not tax advice.

Provide accurate information and keep login credentials secure. Notify us promptly of unauthorised access. We may verify identity, suspend accounts for risk, breach, or legal reasons, and require additional checks for payouts or high-risk activity.

Cancellation windows, reschedule rules, deposits, and no-show fees are set by the Provider and/or displayed at booking. Beautonomi may provide tools to enforce those rules (e.g. automated charges). If you dispute a fee, contact the Provider first; we may assist with factual disputes but are not obliged to reverse charges that comply with disclosed policies.

Refund eligibility depends on Provider policy, product terms at purchase, and applicable law. Payment disputes and chargebacks are handled under card-network rules and our fraud policies; abuse may result in account closure.

Provide accurate contact and health-related information requested for safe service (e.g. allergies) when the Provider asks. Arrive on time, follow venue rules, and treat Providers and staff respectfully. Do not use the Platform for harassment, fraud, or to evade fees.

Deliver services lawfully and professionally; hold licences, registrations, and insurance required in your jurisdiction; maintain accurate listings, pricing, and availability; honour confirmed Bookings except as permitted by your stated policy or law; comply with health, safety, sanitation, and data-protection rules for client information you collect. You are responsible for employees and subcontractors.

Retail product orders (if offered) are subject to availability, delivery or pickup terms, and return or warranty policies shown at purchase.

Reviews must reflect genuine experiences. You must not post defamatory, discriminatory, fake, or manipulated reviews, or incentivise undisclosed positive reviews. We may remove or restrict Content that violates law or these Terms, or that we reasonably believe is unreliable or abusive, without obligation to monitor all posts.

Search results and recommendations may use algorithms considering relevance, distance, availability, quality signals, and commercial factors (such as promotions). We do not guarantee placement or impressions.

You retain ownership of your Content. You grant Beautonomi a worldwide, non-exclusive, royalty-free licence to host, reproduce, display, distribute, adapt (e.g. resize images), and promote your Content on the Platform and in marketing, subject to your account settings and law. You warrant you have rights to grant this licence. Platform software, branding, and databases are owned by Beautonomi or licensors. Unauthorised copying or reverse engineering is prohibited.

If you submit ideas or feedback, you grant us a perpetual, irrevocable licence to use them without obligation to compensate you, except where law forbids.

You may not: violate law; offer illegal services; discriminate unlawfully; infringe intellectual property; upload malware; scrape or data-mine the Platform without consent; bypass fees; create fake listings or bookings; misuse another person's identity; harass, threaten, or endanger others; or use the Platform for money laundering, sanctions evasion, or unlicensed financial services.

If you believe you or someone else is in immediate danger, contact local emergency services. Report safety or trust concerns through Help & support. We may cooperate with law enforcement when legally required.

Beauty and wellness services carry ordinary risks (e.g. skin reactions, slips). Providers should maintain appropriate liability and professional coverage. Beautonomi does not insure service outcomes. Nothing on the Platform is medical advice.

Programmes may have separate rules shown at enrolment. Gift cards are subject to expiry or non-cash redemption limits as stated at purchase.

We send operational and security messages as needed. Marketing requires consent where required. You agree that we may provide notices electronically (email, app, or in-product).

Links or integrations (maps, payments, analytics) are governed by third-party terms. We are not responsible for third-party services.

To the fullest extent permitted by law, the Platform is provided "as is" and "as available" without warranties of merchantability, fitness for a particular purpose, quiet enjoyment, or non-infringement. We do not warrant specific results, revenue, or uninterrupted access.

To the maximum extent permitted by law, Beautonomi and its affiliates, directors, and staff are not liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, goodwill, or business. Our aggregate liability for Platform-related claims is limited to the greater of (a) amounts you paid to Beautonomi (not amounts paid to Providers for services) for the specific feature giving rise to the claim in the twelve (12) months before the claim, or (b) minimum amounts required by mandatory consumer law. Nothing excludes liability that cannot be excluded by law (including gross negligence or wilful misconduct where applicable).

You will defend and hold harmless Beautonomi from claims, damages, and costs (including reasonable legal fees) arising from your Content, your services as a Provider, your breach of these Terms, or your violation of law, except to the extent caused by our gross negligence or wilful misconduct.

Disputes about service quality, refunds, or conduct should first be addressed between Customer and Provider. Beautonomi may offer informal support or tools but is not obliged to mediate and does not guarantee a particular outcome.

Unless mandatory law says otherwise, these Terms are governed by the laws of the Republic of South Africa, without regard to conflict-of-law principles. Courts in South Africa have non-exclusive jurisdiction. Consumers in the EEA, UK, or Australia may also have the right to bring proceedings in their country of residence. We do not seek to deprive consumers of mandatory protections or court access where prohibited. Any attempt to limit class actions applies only to the extent permitted in your jurisdiction.

We are not liable for delays or failures due to events beyond reasonable control (including outages of third-party infrastructure). If a provision is invalid, the remainder stays in effect. You may not assign these Terms without our consent; we may assign them in connection with a merger or sale. Failure to enforce a provision is not a waiver. These Terms (and policies linked here) are the entire agreement regarding the Platform. You must comply with applicable export and sanctions laws.

We may modify these Terms. We will post updates and, where required by law, notify you or obtain consent. Continued use may constitute acceptance where permitted.

You may close your account via app or Help. We may suspend or terminate for breach, risk, or legal requirements. Sections that should survive (fees owed, liability limits, indemnity, governing law) continue.

Questions: Help & support. Intellectual property complaints: use Help with details of the material. Data rights: Privacy Policy.